Support

TacSol guarantees all currently in-production products and discontinued products for a period not less than seven years from the year of final manufacture. After this period, we are unable to guarantee a supply of replacement parts.

See here for more information about our world-class Product Guarantee.

TacSol takes tremendous pride in its products, and we stand by our products and will assist you with any issues or questions you have about your TacSol product.

If you are located within the United States and your product needs to be sent in for evaluation or repair, you must first obtain a Repair Authorization (RA). To obtain an RA:

1. Reach out to Product Support by using the contact form located here.
2. Our Support Team will reach out to you within one business day.
3. Please be prepared to answer any questions asked by Product Support, generally related to the type of issue(s) being experienced, ammunition used, firearm details, etc.
4. In an effort to not deprive you of your purchase for several weeks (including shipping to/from), we work to diagnose and resolve as many issues as possible on the customer's end.
5. If your TacSol product is deemed to require an RA, we will provide you with shipping instructions or a prepaid shipping label, at our discretion.
6. We will inform you beforehand if any charges for the repair are possible. If issues are reported and not observed while at TacSol, an evaluation and shipping fee may be assessed. We do not charge for any issue related to a defect in materials or manufacturing.
7. Once received, your RA will be entered into our repair queue for evaluation and/or repair.
8. Upon completion of the repair, we will return your item to the address we have on file. Any applicable charge(s) will be assessed at this time for work not covered under our Warranty Policy.

TacSol reserves the right to refuse repairs of any TacSol product determined to be modified, unlawful in your jurisdiction, or intentionally damaged by the end user. An evaluation and shipping fee will be assessed in accordance with this policy.

Firearms must be returned to the address on file (or an FFL of your choice), with Adult Signature (21+) and Direct Delivery Only options selected per UPS Firearms Shipping Policy.

• Most shipping labels provided by TacSol will be UPS Ground.
• At its discretion, TacSol may occasionally provide an expedited label at the customer's expense.
• For RAs where TacSol will not be providing a prepaid label, customers may use any common carrier of their choice. Shipping information will be provided once the RA is generated.
• Any product shipped to TacSol without prior contact or an RA will be returned to sender.

When sending products, including firearms, to TacSol for evaluation, pack your item(s) into a new condition corrugated cardboard box that is non-descript. Ensure the contents are securely packed to not allow free movement within the box. TacSol is not responsible for damage caused to products by improper packing.

Unless otherwise requested by TacSol, all non-TacSol accessories (optics, grips, stocks, etc.) should be removed before shipping.

Note: It is a violation of Federal Law to ship firearms and ammunition in the same package.

Our goal is to have all repairs completed within 10 business days of receipt. We request you check the tracking number of your package beforehand and not request status updates until this time has been reached.

Occasionally, due to parts availability or unforeseen circumstances, this repair time may be extended.

As all our colors, besides Quicksand, are finished via the anodizing process, there may be a variation in shade. This variation is the culmination of several factors including:

• Differing batches
• Geometry (size and shape) of the item
• Slight metallurgy differences in the raw alloy

"Earthy" colors, such as browns, tans, grays, and greens, are far more susceptible to shade variations across batches and the geometry of the component. We do not consider shade variations to be a defect in our products, and do not offer returns or exchanges based purely on shade variation.

As of January 2024, all Quicksand products were transitioned to a Cerakote finish.

When purchasing a complete rifle from TacSol, we make every effort to match the components based on our current inventory. We cannot, however, guarantee color matching of components purchased from multiple sources or at different times.

I'm experiencing poor or inconsistent groupings with my TacSol rifle. What should I check for?

• Use quality ammunition. Every rifle is slightly different in the ammunition that it "prefers." Try an assortment of ammunition and find the one which works best for your rifle.
• If using an optic, ensure the rings/mount/scope rail are properly torqued to their respective manufacturers' recommendations. If possible, verify the optic is not at fault by using another.
• Check the action screw to ensure it's not "biting" into the barrel or Takedown adjustment mechanism.
  • Remove the barrel and examine the underside for a circular "bite mark."
  • On takedown rifles, if the screw is touching the tension (smooth) ring, the screw must be backed off.
  • On some stocks, a shim/washer may need to be installed once a screw has been overtightened.
• For non-Takedown X-Ring rifles: Ensure the barrel is fully seated and V-Block bolts are torqued to 25 inch-pounds.
• For Takedown rifles (X-RING TD & Owyhee TD): Ensure the tension between barrel and receiver is snug. Tighten the serrated ring clockwise until snug, then add 2–3 more clicks. Adjust until roughly "forearm strength" is required to turn into and out of battery.
• If shooting off a rest, allow the rifle to rest only under its own weight for best accuracy potential.
• With proper tension, POI shift after barrel removal/reinstallation is generally less than 1.5 MOA.
• We recommend the Magpul Backpacker Optic Mount for Red Dot or Scout Style scopes on Takedown rifles.

Stock-Specific Accuracy Checks:

• Magpul Hunter X-22® Stock: Check action screw torque. Ensure barrel insert is flipped to the correct side (.920" bull diameter). Try removing the barrel shim/cradle if installed.
• Hogue Overmold Stock: Check action screw torque. Avoid overloading the forend when shooting off a rest or bipod.

I'm encountering consistent cycling issues with Ruger® BX-25 magazines. Is there a solution?

TacSol can only ensure optimal function with Ruger 10 round rotary magazines. The Ruger® BX-25 magazines have been found inconsistent in our testing. For more information, please reach out to Ruger® support.

What is the correct procedure for installing the Trail-Lite barrel if it doesn't seat fully?

1. Ensure the firearm is unloaded and remove the magazine.
2. Attach the top rail using the rear mounting screw but leave it loose.
3. Insert the barrel into the barrel channel, seated as far back as possible.
4. Align the barrel to allow attachment of the front rail screw.
5. Once aligned, snugly tighten both screws.
6. Tighten the front grip screw.
7. Apply final torque to the rail screws. Check for any light shining through the barrel/frame seam.
8. If light is visible, loosen all three screws, gently tap the muzzle onto a non-marring surface, and repeat steps 5–7.

I am unable to install my bolt into my PAC-LITE or PAC-LITE IV.

Use a 1/16th Hex Bit to turn the plug screw (immediately ahead of the rear sight assembly) counterclockwise by one to two turns. This should allow the bolt to slide in smoothly.

My PAC-LITE™ for my Ruger Mark® I, II, or III will not install onto my grip frame.

Please fill out the form on our Support page and our team will assist you.

What ammunition is recommended for the TSG-22 Conversions?

We designed the TSG-22 conversions to function optimally with high velocity ammunition such as CCI Mini Mag or Blazer ammunition.

How do I remove my conversion if the slide won't go forward?

While holding the slide slightly rearward, press the barrel rearward from the muzzle, then proceed with the removal process as usual.

I am unable to pull my trigger to remove the conversion from my frame.

This is most likely caused by an aftermarket trigger/connector altering the striker geometry. In most instances, the striker's sear pin must be cut off. You will be required to purchase a new firing pin assembly should this be necessary.

I misplaced some baffles. Can I purchase replacements?

Regrettably, the ATF categorizes baffles as silencer components under the NFA and GCA, subject to the same restrictions as complete silencers. We are unable to offer baffles for individual sale, even for baffles lost downrange.

I experienced a baffle or end cap strike. Can I get my silencer fixed?

Generally, yes — provided the structural integrity of the serialized outer tube is not compromised. These incidents are not usually covered under warranty unless there is a manufacturing defect. Replacement components are charged at a heavily discounted rate plus shipping.

I've damaged my silencer's outer tube.

We are unable to replace or "remake" a serial number under the NFA. TacSol will generally offer a replacement silencer at a discounted rate. For owners of Cascade Tis from 2011–2012 that have cracked, please contact us via the Support page for warranty replacement information.